FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, orders, shipping, and more. If you need further assistance, our team is here to help at support@ceprunning.com.
PRODUCT DETAILS
My calf circumference measures in between two size categories – should I purchase the smaller or larger size?
When your calf circumference measures in between two size categories, we recommend that you size up.
What is the compression level in your compression recovery tights?
CEP Compression Pro Recovery products all start with a higher rate of compression than the performance products, measuring 25-30 mmHg, starting at the ankle.
What is the difference between CEP compression socks and calf sleeves, and when should I wear each?
We do not recommend that you recover in calf sleeves (keep on for an extended amount of time after running) — while wearing the calf sleeves during periods of inactivity, the blood can begin to pool in your feet. This is especially true on a long flight — never wear sleeves on an airplane. CEP Run Socks are great for performance and recovery — you can wear them during a run and keep them on for hours afterward.
Wearing CEP Socks before, during, and after a run will continuously help with blood flow and venous return. You can even wear them to help your legs feel fresh all day. Get the Run Socks for performance and the Recovery Pro products for maximum compression and recovery.
Sleeves: While active, Never on a plane
Socks: Wear anytime.
What is the difference between men’s and women’s size III and IV socks/sleeves?
The difference between men’s and women’s socks/sleeves in the same size (III or IV) is the length of the overall sock and foot size — the men’s are slightly longer than the women’s and have larger feet. It’s not uncommon for a taller woman to buy a Men’s size III or IV. Same goes for a shorter man getting a women’s III or IV. The goal is for the sock to come just under the bend of the knee.
Why should I wear recovery socks while traveling?
Scientific studies show that athletes are at higher risk of suffering from thrombosis (DVT) while traveling. Around 4.5% of travelers on long-distance flights suffer from thrombosis, and nearly 85% of them are athletes. The reason for this is their slower resting heart rate. This increases the risk of stasis. Not only are our socks supremely comfortable for traveling, but they also really help prevent DVT.
CEP COMPRESSION TECHNOLOGY
Is CEP compression safe for my body?
CEP Compression products cannot damage a healthy body under any circumstances because they only provide a positive, performance-enhancing effect. However, for them to be effective it is important for you to take your measurements to determine the correct size.
Is CEP compression gear just for professional athletes?
Absolutely not. Even amateur athletes who want to take care of their bodies and improve their performance will truly appreciate our compression gear. CEP products provide a great fit, quality craftsmanship and assistance in preventing injury.
Will these socks really help?
The benefits of CEP products have been underscored by many doctors, scientists, and a number of athletes.
Will the socks make me faster?
You can benefit if you train regularly with our socks. The socks promote circulation, which in turn delivers more oxygen to your legs. Compression also decreases muscle vibration, improving efficiency and reducing micro tears. The reduced risk of injury, along with muscle and joint stabilization, naturally results in enhanced performance.
You can further improve these results by wearing CEP Recovery products. Designed with a slightly higher rate of compression starting in the ankle, compression penetrates the deep circulatory system further promoting removal of waste and re-oxygenation of blood.
Can you develop a dependency on compression?
There are no studies that we are aware of that support a dependency on compression.
But how will CEP compression products help me, really?
Try them out and see for yourself. We’ve listed plenty of facts above. Of course, our socks aren’t “magic bullets,” but they do offer ideal assistance and improved performance for all of your personal athletic goals.
Who wears CEP?
Anyone who wants to feel better before, during, or after activity. We have seen recreational and professional athletes find great benefits from our products as they improve circulation, speed recovery, and reduce pain and the likelihood of injury.
PRODUCT CARE
How do I wash my CEP products?
Compression Socks and Calf Sleeves: Machine wash cold or warm, tumble dry low heat (No Wool-Lite or bleach)
Compression Apparel: Machine wash cold with basic detergent, air dry.
Will washing them less prolong their use?
No, in fact the socks compression profile can be negatively affected by dirt and body oils. Washing them after every wear is highly recommended. Use a garment bag to reduce ‘lint balls’ collecting on the bottom of our socks.
How often do compression socks/sleeves need to be replaced?
The more often you wear compression gear, the quicker it wears out. Our compression products will stay consistent for about a year if you wear your socks or sleeves every other day. If you put a lot of miles in and wear them every day, you can expect about 6 months before they’ll need to be replaced — just like a running shoe.
TIPS:
Don't roll the top band down to accommodate length
Putting them on properly will prevent ‘overstretch’
Wearing CEP Socks before, during, and after a run will continuously help with blood flow and venous return. You can even wear them to help your legs feel fresh all day. Get the Run Socks for performance and the Recovery Pro products for maximum compression and recovery.
Sleeves: While active, Never on a plane
Socks: Wear anytime.
CUSTOMER & PRODUCT SUPPORT
Who do I contact for questions about my order or products?
Call 888-519-2338 or email support@ceprunning.com for customer support regarding your order, products, or any other inquiries.
Do you ship internationally?
Currently, we only ship to addresses within the United States, including all 50 states. Unfortunately, we are unable to fulfill orders to international locations at this time.
Where can I get information about my order?
Login to your account and go to the orders tab. If you need any further assistance email support@ceprunning.com
What is your return policy?
Our return policy is: 30 days for a full refund, 90 days for an exchange or store credit. You must return the product packaging with your return. Items that have been tried on must be laundered prior to return. Select items are final sale. For further information about shipping and returns visit our returns page.
What is your warranty policy?
We guarantee the compression of our products for 6 months from the date of purchase. If for any reason during that time, you feel your socks are no longer providing the proper level of compression, simply contact us and following the evaluation, we'll coordinate a replacement. To coordinate your replacement, please contact our customer service team via email at support@ceprunning.com or you can call us toll-free at 888-519-2338.
Why are products manufactured in the US, Germany, and other countries?
We are proud to be headquartered in Germany, where all of our compression products are designed and developed. Every item with compression is manufactured in our medical-grade facilities in Germany or the USA, ensuring the highest quality and performance.
To better serve our customers and meet demand for popular items, we manufacture some of our high-moving products at our state-of-the-art facility in the USA. This helps us maintain fast and efficient delivery without compromising on quality.
For non-compression apparel items, we partner with expert manufacturers in other countries to produce items that meet our strict standards for craftsmanship, durability, and performance. This allows us to offer a wider range of products while ensuring the same commitment to quality across our entire lineup.
How do I figure out my size?
We have size charts for all of our products here. If you need further assistance please email support@ceprunning.com